Return Policy

 

Return Policy – Mintrova Flavours

 

At Mintrova Flavours, we take great care in ensuring that every product delivered meets our quality standards. Due to the perishable and consumable nature of our products, returns are limited and subject to the conditions outlined below.

 

1. Eligibility for Returns

 

We accept returns or replacements only under the following conditions:

• The product received is damaged, defective, or leaking

• The wrong product was delivered

• The product is expired at the time of delivery

2. Non-Returnable Items

• Opened or partially consumed products

• Products returned without original packaging

• Items reported after 48 hours of delivery

3. Return Request Process

 

To initiate a return, please contact us within 48 hours of delivery with:

• Order number

• Clear photos of the product and packaging

• Description of the issue

You can reach us at: mintrovaflavours@gmail.com

 

Replacement or exchanged products will be delivered within 4-5 days

 

4. Resolution

 

After verification, we may offer:

• Replacement of the product, or

• Store credit, or

• Refund (as per Refund Policy)

5. Shipping for Returns

 

In approved cases, we will arrange return pickup or guide you on the return process.

Mintrova Flavours reserves the right to deny returns that do not meet the above conditions.