Refund Policy

 

Refund Policy – Mintrova Flavours

 

At Mintrova Flavours, customer satisfaction is important to us. Refunds are processed under the conditions outlined below.

 

1. Refund Eligibility

Refunds are issued only if:

• The product is damaged, defective, or incorrect

• A return request has been approved

• The issue is reported within 48 hours of delivery

2. Refund Method

• For prepaid orders: Refund will be processed to the original payment method

• For Cash on Delivery (COD): Refund will be processed via bank transfer or store credit

3. Processing Time

• Refunds are initiated within 5–7 business days after approval

• It may take additional time depending on your bank/payment provider

4. Non-Refundable Cases

• Change of mind after delivery

• Taste preferences

• Delayed complaints beyond 48 hours

5. Order Cancellations

• Orders can be canceled before dispatch for a full refund

• Once shipped, cancellation is not allowed

For refund-related queries, contact us at: mintrovaflavours@gmail.com

 

Mintrova Flavours reserves the right to refuse refunds that do not meet policy criteria.